All orders are dispatched by contract courier companies, including Australia Post for smaller parcels. We use the best available couriers but cannot guarantee short delivery times so please ensure you allow an extra half day whenever possible.

Delivery delays may be experienced due to high volume of customer orders, especially at peak times such as beginning of month, pre-Christmas, after public holidays or due to extreme weather events or unforeseen courier demands.

Orders over $175 will include free shipping. We try our best to get our orders to you as fast as possible. Orders will be shipped out to you within 48 hours on week days, weekends and public holidays may take slightly longer. Please make sure all your details are filled in and completed at checkout to avoid delays. Estimated delivery times are within 7 days.

Once packages have been shipped unfortunately we have very little control however if you haven’t received your purchase within 7 days please contact us and we will do our best to trace the order for you. Willow Holistics Co takes no responsibility for delays in deliver cause by the carrier. Willow Holistics Co takes no responsibility for lost of package due to part on the carrier or the customer.

PLEASE NOTE:

We are committed to waste reduction and eco-friendly practices. We use recycled boxes and air pockets made from 95% pre-consumer recycled material which can be recycled with other plastic bags at many retail and grocery stores.  Our foam ‘bubbles’ are a completely biodegradable wheat and potato starch mixture that is a natural, Australian grown, renewable resource.